I am integrated google play game service in our game. It supports multiplayer, leader-board, and achievements. "Unknown Error" while sign-in was a common issue in development time. It didnt happen all the time, but 1 in a 10 times we faced this problem. We found that, we have nothing to do with that error.
After publishing that game on google play. some users are facing this problem and giving us bad review.
Is there anything I can do about ? What should I say to users to solve this problem ? or is this our fault ?
Anybody experiencing the same or does anyone have a solution I should try?
please help :)
A surprising number of games forget to click the "Publish" button in the Game Services tab, which means nobody but your test accounts can access achievements or leaderboards. Go double-check that you haven't forgotten to do this.
What I have figure out from my experience is that, if the app crashed or you didn't close the connections properly, then this kind of problem might happen. I am not sure about this one. But I have seen that, after closing the connection properly, my users didn't faced this problem too much !!
Yes, unable to close game data connection might be a problem ..
Related
Last week we soft-launched our game and we started getting errors from people. One of the bugs they (all) seem to have is that their achievements are being reset at least every day but sometimes even when restarting our game. The achievements do give the popup when being unlocked, and are even visible in the achievements UI but they keep being reset/removed.
We did know our game behaved like this for our Beta testers, but we assumed this was because everyone that was playing at the time is registered as a Beta tester.
Anyway, we've looked all over the internet to find other people that have the same problem as we do but we came up empty handed. We've checked all our settings in the play dashboard and within our game a dozen times but can't find the problem. Every post is always about resetting achievements, not keeping them.
One thing that I did notice is that almost 70% of the calls that we make with GPGS is returned by a 4xx response. We are currectly using Unity 5.3.x in combination with GPGS v0.9.32.
Does anyone have any idea on why this is happening to our achievements?
Alright we've found the answer: we had 2 credentials and apparently used the wrong one in our APK. We switched around the Signing-certificate fingerprint so that the fingerprint in the APK and in play services match and now it's working.
The strange thing is that everything seemed to work and we've never gotten any feedback from google that something was wrong...
Thanks for your attention to this problem!
I need to sort this out because it's a pretty big problem. My users keep sending emails that they can't install the app because an error code: -2. Here's a screenshot I received.
Do you have any advice? Thanks a lot!
UPDATE: Looks like after an app update the problem got solved. Users reporting install now works.
Maybe it's not a real solution but I had the same issue days before. After several days searching in the internet I updated my app in Play Store with some minor changes (nothing that really helps to solve this error I think).
The error simply dissapeared. Maybe is just a Google Play bug. So if you are planning an update just do it and I think it will be solved.
I just published my Android application in Google Play for the very first time, but after a while, in my merchant account, there are a lot of canceled orders.
And all of them was the same reason Customer's Credit Card was declined
I have some questions regarding this issue
1- Is it quite normal that to have canceled purchases?
2- What could be the reason for cancellation?
I really can't find any helpful information according to this issue.
Anything regarding this issue will be great.
1- Is it quite normal that to have canceled purchases?
It's allright. If there is something wrong Google payment gateway will handle it. If there is something really weird and needs a fix at your end you will get a notification from google regarding it.
2- What could be the reason of cancellation?
Sometimes this happens when the app is tested or reviewed by the appstores (manually or using automated scripts). The cards used by the testers or services are generally dummy and may cause this. I always get a lot those when i submit my app in Samsung store.
my app is on the store and I've tested a lot before uploading and its working fine, today while I was debugging different stuff, suddenly the Google Play Game Services stopped signing in, I've tried different devices and I haven't been able to log in, after installing from the store.
Sorry I don't have any code to share cause am sure it's not my code and the bugs I was trying with are not related, Oh and one more thing, my achievments button is also acting wierd, it's not responding. It doesn't start the activity that's requested ..
Terribly sorry on this one guys, I figured it out by mistake lol, I had the activity launch mode as single instance
android:launchMode="singleInstance"
in the manifest, removed it and all is good now. Sorry :)
I released my first android app yesterday, and got the direct link to the app working after 6 hours. But Its been > 24 hours now, and it still doesnt show up in the search on playstore.
I have been searching in the playstore both from my android device, as well as from desktop browser. The app simply isnt there.
Is this common? Is there something I can do to check the status/find out whats happening?
Thanks a lot
EDIT: the direct link is: https://play.google.com/store/apps/details?id=com.droidinput
EDIT: The issue was indeed that the name "Droid Input" was too general. Changed it to Moused . Hopefully it makes it a tad better once the update is pushed to prod. Thanks for all your help!
Sometimes newly published apps take time until they appear in search results. The app needs to be indexed in the Play Store before it starts appearing in search results. Also, make sure the app name has enough unique keywords so that it's easier to spot while searching.
All my apps were searchable minutes after the direct link started working. Can you post the name of your app.
Check those in Developer console
published area
minimal Android os
make sure it's published in developer console
If it's all right, don't worry, just wait to published
If your app have any problem google will send email to you
First of all,
you must check if you have no other updates,
second check if the website is not under going several changes if so than you might have to wait a couple of days
check your device for any out of the normal activity
if this is not resolved make sure to contact the company and explain them your issue,
regularly it shouldn't be happening to only you so there might be others with the same issue as you, it is unlikely that it could be your device but there is always that possibility that it might.