I received an email from google yesterday said that my app has been removed from google play store.This is email's content:
REASON FOR REMOVAL: Violation of the non-compete provision of the Developer Distribution Agreement.
All violations are tracked. Serious or repeated violations of any
nature will result in the termination of your developer account, and
investigation and possible termination of related Google accounts. If
your account is terminated, payments will cease and Google may recover
the proceeds of any past sales and the cost of any associated fees
(such as chargebacks and payment transaction fees) from you.
Because my app is an app store, contain apps include some app from google play and some app from diferent source.
Have you ever had this problem and how i could reactive it.
Thanks !
Related
I'm really disappointed about this action my app was running on google play for more than 4 months and yesterday I made some updates by adding OfferToro and other networks.
Before this(more than a month), Google informed me that they stopped serving ads for my app.
My APP is about earning points by watching ads and downloading apps then the user can redeem it to real money.
I don't send any notification or email to the user. The only notification is when the offer completed or redeem request was sent by email.
ORIGINAL E-MAIL:
Hi Developers at X, After a recent review, YY has been removed from Google Play.
Publishing Status
Publishing status: Suspended
Your app has been suspended and removed due to a policy violation.
Reasons of violation
Issue: Violation of Spam policy
We don’t allow apps that spam users or Google Play, such as apps that send users unsolicited messages or apps that are duplicative and low-quality.
It could possibly be the 2nd part of the definition.
...or apps that are duplicative and low-quality.
If your app is just showing ads to the user, perhaps it doesn't offer enough and is deemed as just low-quality.
I have used Admob in my application but i forgot to add privacy policy but now I added privacy policy to the application and playstore but the application didn't appear on playstore again.
Please guide my how to resolve this issue.
Hi developers at Cmptrsntst,
After review, The News Headlines, binarysole.com.thenewsheadlines, has
been removed from Google Play due to a policy violation. This app
won’t be available to users until you submit a compliant update.
Issue: Violation of Usage of Android Advertising ID policy and section
4.8 of the Developer Distribution Agreement
Google Play requires developers to provide a valid privacy policy when
the app requests or handles sensitive user or device information.
We’ve identified that your app collects and transmits the Android
advertising identifier, which is subject to a privacy policy
requirement. If your app collects the Android advertising ID, you must
provide a valid privacy policy in both the designated field in the
Play Console, and from within the app.
Next steps: Submit your app for another review
Read through the Usage of Android Advertising ID and User Data
policies, as well as the Developer Distribution Agreement, and make
appropriate changes to your app. If you decide to collect sensitive
user information, be sure to abide by the above policies, and include
a link to a valid privacy policy on your app's store listing page and
within your app. Make sure that your app is compliant with all other
Developer Program Policies. Additional enforcement could occur if
there are further policy violations. Sign in to your Play Console and
submit the update to your app. Alternatively, you may opt-out of this
requirement by removing any requests for sensitive permissions or user
data.
If approved, your app will again be available with all installs,
ratings, and reviews intact.
If you’ve reviewed the policy and feel this removal may have been in
error, please reach out to our policy support team. One of my
colleagues will get back to you within 2 business days.
Thanks for helping us provide a clear and transparent experience for
Google Play users.
Regards,
Justin
The Google Play Team
I also had the exact same issue with one of my app and got same email because I hadn't included a privacy policy URL.
Now after I included the privacy policy URL and resubmitted the app from Store Listing, the app is now live after around 2 hours.
If you have already updated the privacy policy URL, make sure it is clear and it follows the Google's policies. Mention clearly that your app doesn't collect personally identifiable data.
2 years ago, I have received 2 email from google in the same day ( check below ). How many violations/strikes does my account need now to get suspended indefinitely ?
This is a notification that your application submission, xxx,
for package ID com.xxx.xxx.xxx, has been rejected. If
this submission was an update to an existing app, the version
published prior to this update is still available on Google Play.
Please address the issue described below, then submit an update with
your changes.
REASON FOR REJECTION:Violation of the Google Play content rating
policy.
These guidelines apply to all content in your app, including user
generated content, in-app products, and advertisements.
After a regular review, we’ve determined that your app has an
inaccurate content rating. Please retake the content rating
questionnaire for your app and resubmit your app for publishing.
All submission rejections are tracked. Repeated rejections due to
policy violations will result in app suspension, at which point this
app will count as a strike against the good standing of your developer
account and no longer be available on Google Play.
If you feel we have made this determination in error, you can submit
an appeal on the Google Play Help Center.
The Google Play Team
We’re always looking for ways to improve. Please share your feedback
on Play policy notification emails by completing this brief survey.
This is a notification that your application, xxx,
with package ID com.xxx.xxx.xxx, has been
suspended from the Google Play Store.
REASON FOR SUSPENSION:Violation of the impersonation or deceptive
behavior provisions of the Content Policy. Please refer to the
impersonation policy help article for more information.
If you are authorized to publish on behalf of the original content or
brand owner, please contact us via the Google Play Help Center and
attach verifiable and accepted proof of permission.
This particular app has been disabled as a policy strike. If your
developer account is still in good standing, you may revise and upload
a policy compliant version of this application as a new package name.
This notification also serves as notice for other apps in your
catalog. You can avoid further app suspensions by immediately ensuring
that no other apps in your catalog are in violation of (but not
limited to) the above policy. Please also ensure your apps’ compliance
with the Developer Distribution Agreement and Content Policy.
All violations are tracked. Additional suspensions of any nature may
result in the termination of your developer account, and investigation
and possible termination of related Google accounts. If your account
is terminated, payments will cease and Google may recover the proceeds
of any past sales and/or the cost of any associated fees (such as
chargebacks and transaction fees) from you.
If you feel we have made this determination in error, you can visit
this Google Play Help Center article.
Only a suspension counts as a strike on your account. Right now you have one suspension. If you get two more suspension your account will be terminated.
I have developed and published several apps on the Play Store. Because of an old ads sdk (which had a security issue), I had to update all my apps with the new compliant ads sdk.
The problem is that once I update my apps, the update got rejected with this message :
This is a notification that your application, *, for package
ID *, has been removed from Google Play.
Please address the issue described below and submit a compliant
update. Once approved, your application will again be available with
all installs, ratings and reviews intact.
REASON FOR REMOVAL:Violation of section 4.3 of the Developer
Distribution Agreement.Please refer to the policy help article for
more information.
We classify user information including but not limited to, email
address, phone number, name, social media account information, and
contacts as private and confidential information.
An app downloaded from Google Play (or its components or derivative
elements) which transmits this information off of the device without
making this clear to the user and obtaining the user’s explicit
consent are regarded as being in violation of section 4.3 of the DDA.
All removals are tracked. Repeated removals will result in app
suspension, at which point this app will count as a strike against the
good standing of your developer account and no longer be available on
Google Play.
This notification also serves as notice for other apps in your
catalog. You can avoid future removals and/or app suspensions by
immediately ensuring that no other apps in your catalog are in
violation of (but not limited to) the above policy. Before publishing
applications, please ensure your apps’ compliance with the Developer
Distribution Agreement and Content Policy.
If you feel we have made this determination in error, you can visit
this Google Play Help Center article.
The Google Play Team
I am using several ads SDKs :
AdMob (Play services 7.5), AppBrain (10.51), Vungle(3.3.1), InMobi(4.5.5) and StartApp(3.1.1)
I also use analytics :
Google Analytics (Play services 7.5), Crashlytics (Fabric.io, 2.3)
Here are all the permissions I ask for :
CAMERA, ACCESS_NETWORK_STATE, ACCESS_WIFI_STATE,
INTERNET, VIBRATE, WRITE_EXTERNAL_STORAGE, BILLING and CHECK_LICENSE
and the features :
android.hardware.camera, android.hardware.camera.autofocus,
android.hardware.camera.front, android.hardware.wifi-required=false
and android.hardware.touchscreen-required=false
And now, my app has been suspended.
I have absolutely no idea of what could be the cause -> is this a specific SDK issue ?
This is likely caused by one of two issues. Either you're using an SDK that is not compliant with the Google Play policy or your SDKs are adding permissions that you're not accounting for in your privacy policy.
This thread may be helpful:
http://forums.makingmoneywithandroid.com/advertising-networks/3584-google-play-developer-term-violation-4.html
I am providing the detailed reply from Google for app violation
Below is the content got from Google when i tried to update my application which is in prod for the past 1.5 years kindly help me with any solution thanks in advance
REASON FOR REMOVAL: Violation of the spam provisions of the Content Policy. Please refer to the keyword spam policy help article for more information.
Your title and/or description must not attempt to impersonate or leverage another popular product without permission.
Do not engage in "keyword stuffing" by loading app descriptions with keywords out of context.
Do not use irrelevant, misleading, or excessive keywords in apps descriptions, titles, or metadata.
This particular app has been disabled as a policy strike. If your developer account is still in good standing, you may revise and upload a policy compliant version of this application as a new package name.
This notification also serves as notice for remaining, unsuspended violations in your catalog, and you may avoid further app suspensions by immediately unpublishing any apps in violation of (but not limited to) the above policy. Once you have resolved any existing violations, you may republish the app(s) at will. Before publishing applications, please ensure your apps’ compliance with the Developer Distribution Agreement and Content Policy.
All violations are tracked. Serious or repeated violations of any nature will result in the termination of your developer account, and investigation and possible termination of related Google accounts. If your account is terminated, payments will cease and Google may recover the proceeds of any past sales and the cost of any associated fees (such as chargebacks and payment transaction fees) from you.
If you feel we have made this determination in error, you can visit the Google Play Help Center article for additional information regarding this removal.
The Google Play Team
--------------------------------------------
Regards
Gopi.cs
read over the policy stated in the REASON FOR REMOVAL and try to follow the best practice that they state : https://support.google.com/googleplay/android-developer/answer/2985717?hl=en