2 years ago, I have received 2 email from google in the same day ( check below ). How many violations/strikes does my account need now to get suspended indefinitely ?
This is a notification that your application submission, xxx,
for package ID com.xxx.xxx.xxx, has been rejected. If
this submission was an update to an existing app, the version
published prior to this update is still available on Google Play.
Please address the issue described below, then submit an update with
your changes.
REASON FOR REJECTION:Violation of the Google Play content rating
policy.
These guidelines apply to all content in your app, including user
generated content, in-app products, and advertisements.
After a regular review, we’ve determined that your app has an
inaccurate content rating. Please retake the content rating
questionnaire for your app and resubmit your app for publishing.
All submission rejections are tracked. Repeated rejections due to
policy violations will result in app suspension, at which point this
app will count as a strike against the good standing of your developer
account and no longer be available on Google Play.
If you feel we have made this determination in error, you can submit
an appeal on the Google Play Help Center.
The Google Play Team
We’re always looking for ways to improve. Please share your feedback
on Play policy notification emails by completing this brief survey.
This is a notification that your application, xxx,
with package ID com.xxx.xxx.xxx, has been
suspended from the Google Play Store.
REASON FOR SUSPENSION:Violation of the impersonation or deceptive
behavior provisions of the Content Policy. Please refer to the
impersonation policy help article for more information.
If you are authorized to publish on behalf of the original content or
brand owner, please contact us via the Google Play Help Center and
attach verifiable and accepted proof of permission.
This particular app has been disabled as a policy strike. If your
developer account is still in good standing, you may revise and upload
a policy compliant version of this application as a new package name.
This notification also serves as notice for other apps in your
catalog. You can avoid further app suspensions by immediately ensuring
that no other apps in your catalog are in violation of (but not
limited to) the above policy. Please also ensure your apps’ compliance
with the Developer Distribution Agreement and Content Policy.
All violations are tracked. Additional suspensions of any nature may
result in the termination of your developer account, and investigation
and possible termination of related Google accounts. If your account
is terminated, payments will cease and Google may recover the proceeds
of any past sales and/or the cost of any associated fees (such as
chargebacks and transaction fees) from you.
If you feel we have made this determination in error, you can visit
this Google Play Help Center article.
Only a suspension counts as a strike on your account. Right now you have one suspension. If you get two more suspension your account will be terminated.
Related
I have used Admob in my application but i forgot to add privacy policy but now I added privacy policy to the application and playstore but the application didn't appear on playstore again.
Please guide my how to resolve this issue.
Hi developers at Cmptrsntst,
After review, The News Headlines, binarysole.com.thenewsheadlines, has
been removed from Google Play due to a policy violation. This app
won’t be available to users until you submit a compliant update.
Issue: Violation of Usage of Android Advertising ID policy and section
4.8 of the Developer Distribution Agreement
Google Play requires developers to provide a valid privacy policy when
the app requests or handles sensitive user or device information.
We’ve identified that your app collects and transmits the Android
advertising identifier, which is subject to a privacy policy
requirement. If your app collects the Android advertising ID, you must
provide a valid privacy policy in both the designated field in the
Play Console, and from within the app.
Next steps: Submit your app for another review
Read through the Usage of Android Advertising ID and User Data
policies, as well as the Developer Distribution Agreement, and make
appropriate changes to your app. If you decide to collect sensitive
user information, be sure to abide by the above policies, and include
a link to a valid privacy policy on your app's store listing page and
within your app. Make sure that your app is compliant with all other
Developer Program Policies. Additional enforcement could occur if
there are further policy violations. Sign in to your Play Console and
submit the update to your app. Alternatively, you may opt-out of this
requirement by removing any requests for sensitive permissions or user
data.
If approved, your app will again be available with all installs,
ratings, and reviews intact.
If you’ve reviewed the policy and feel this removal may have been in
error, please reach out to our policy support team. One of my
colleagues will get back to you within 2 business days.
Thanks for helping us provide a clear and transparent experience for
Google Play users.
Regards,
Justin
The Google Play Team
I also had the exact same issue with one of my app and got same email because I hadn't included a privacy policy URL.
Now after I included the privacy policy URL and resubmitted the app from Store Listing, the app is now live after around 2 hours.
If you have already updated the privacy policy URL, make sure it is clear and it follows the Google's policies. Mention clearly that your app doesn't collect personally identifiable data.
I created a game with Admob ads, but when I uploaded it to google play, google refuse it, they sent me this email
Hi Developers at brsolab,
I reviewed Move Up, com.brsolab.MoveUp, and noticed some policy issues
that need to be corrected. If you submitted an update, the previous
version of your app is still live on Google Play.
Policy Issue: Your app was rejected for violating the ads policy. Your
app's advertisements are inappropriate for the intended audience of
your app.
These guidelines apply to all content in your app, including user
generated content, in-app products, and advertisements. Here’s how you
can submit your app for another review:
Check with your ad service provider to make sure the advertising
campaigns you selected will only show content consistent with your
app’s target audience. Sign in to your Developer Console and take the
content rating questionnaire again. Review your app to make sure it’s
in compliance with the policies listed in the Developer Program
Policies. Remember that additional enforcement could occur if there
are further policy issues with your apps. Submit your app. You can
reference this help center article for more details about the ratings
questionnaire.
If you’ve reviewed the ads policy and feel this rejection may have
been in error, please reach out to our policy support team. One of my
colleagues will get back to you within 2 business days.
Thanks for supporting Google Play!
Can you help me to find a solution for that ?
And thanks in advance
I hope this answer helps other SO users.
If your app's Content rating does not allow you to display any adult / gambling or other sensitive content then the same is applicable to the ads that are displayed in your apps.
Using Admob blocking controls, you can control the types of ads that are displayed in your application to the end user
For more read Avoid getting rejected on Google Play due to inappropriate ads in Admob
It sounds like you have declared your app to be for all age groups but have configured your ads to include those with adult content.
If your app does not contain any adult or sensitive content, try to re submit the app. This happened with me several times and my app did not contain any sensitive content. After resubmit, app was approved.
I recently received an email from Google Play regarding my apps name. The app is a reader for the webcomic xkcd and it's title is "xkcd Viewer". I learned that new naming conventions state you cannot use a company name (xkcd) as the first word in the app title.
My question is, does this apply to the Play Store listing name only? Or does it also apply to the app title (the one you see when you open the app from your device)?
The email I received:
This is a notification that your application submission, xkcd Reader, for package ID ---------, has been rejected. If this submission was an update to an existing app, the version published prior to this update is still available on Google Play.
Please address the issue described below, then submit an update with your changes.
REASON FOR REJECTION: Violation of the spam provision of the Content Policy. Please refer to the keyword spam policy help article for more information.
Do not use others' branding or product names at the start of your app title without permission. This implies association and is misleading for users. Instead, use "for [ product or brandinsert name ]."
Incorrect: "Android MediaPlayer"
Correct: "MediaPlayer for Android"
All submission rejections are tracked. Repeated rejections due to policy violations will result in app suspension, at which point this app will count as a strike against the good standing of your developer account and no longer be available on Google Play.
This notification also serves as notice for other apps in your catalog. You can avoid future submission rejections and/or app suspensions by immediately ensuring that no other apps in your catalog are in violation of (but not limited to) the above policy. Before publishing applications, please ensure your apps’ compliance with the Developer Distribution Agreement and Content Policy.
If you feel we have made this determination in error, you can visit this Google Play Help Center article.
The Google Play Team
My question is, does this apply to the Play Store listing name only? Or does it also apply to the app title (the one you see when you open the app from your device)?
The policy applies to both cases.
You may change the name of your app to "Viewer for xkcd" or "Reader for xkcd" similar to that's shown in the example.
Hope this helps.
I am providing the detailed reply from Google for app violation
Below is the content got from Google when i tried to update my application which is in prod for the past 1.5 years kindly help me with any solution thanks in advance
REASON FOR REMOVAL: Violation of the spam provisions of the Content Policy. Please refer to the keyword spam policy help article for more information.
Your title and/or description must not attempt to impersonate or leverage another popular product without permission.
Do not engage in "keyword stuffing" by loading app descriptions with keywords out of context.
Do not use irrelevant, misleading, or excessive keywords in apps descriptions, titles, or metadata.
This particular app has been disabled as a policy strike. If your developer account is still in good standing, you may revise and upload a policy compliant version of this application as a new package name.
This notification also serves as notice for remaining, unsuspended violations in your catalog, and you may avoid further app suspensions by immediately unpublishing any apps in violation of (but not limited to) the above policy. Once you have resolved any existing violations, you may republish the app(s) at will. Before publishing applications, please ensure your apps’ compliance with the Developer Distribution Agreement and Content Policy.
All violations are tracked. Serious or repeated violations of any nature will result in the termination of your developer account, and investigation and possible termination of related Google accounts. If your account is terminated, payments will cease and Google may recover the proceeds of any past sales and the cost of any associated fees (such as chargebacks and payment transaction fees) from you.
If you feel we have made this determination in error, you can visit the Google Play Help Center article for additional information regarding this removal.
The Google Play Team
--------------------------------------------
Regards
Gopi.cs
read over the policy stated in the REASON FOR REMOVAL and try to follow the best practice that they state : https://support.google.com/googleplay/android-developer/answer/2985717?hl=en
I received an email from google yesterday said that my app has been removed from google play store.This is email's content:
REASON FOR REMOVAL: Violation of the non-compete provision of the Developer Distribution Agreement.
All violations are tracked. Serious or repeated violations of any
nature will result in the termination of your developer account, and
investigation and possible termination of related Google accounts. If
your account is terminated, payments will cease and Google may recover
the proceeds of any past sales and the cost of any associated fees
(such as chargebacks and payment transaction fees) from you.
Because my app is an app store, contain apps include some app from google play and some app from diferent source.
Have you ever had this problem and how i could reactive it.
Thanks !