Many of our users are reporting to us that they cannot download our app as a fresh install or update their app They keep getting this error in google play
RPC:S-3 error retrieving information from server
Note: some of the users can download the app without any problem but it seems that a large part of them(at least 20%) cannot.
Have you encountered this? What should we do? Would uploading a new apk to google help in any way?
The problem seem to be a play store problem. I have helped people on this a few times. usually it works just to restart the device. Other times I had to delete the existing account and clear all data for play store, then reboot the device.
Related
I just went live with my android app (Xamarin) -- and all my users are getting a -504 error when they try to install the application. Please help!
The app name is 'ControlTower' (the one with a tick symbol); can you tell me what I might have done wrong
Seems to download fine here. So I don't know who "all your users" are, but they might want to check this link: http://appslova.com/fix-android-504-error/
The error 504 code appears while attempting to download apps or games
in the Google Play Store. This is a gateway timeout error and is
generally associated with slower internet connections or mobile data
networks. Simple fix that worked for some is turning your mobile data
off and then back on. You can try it now by turning your Airplane mode
on and then off or by going to settings >> data usage>> turn off
Mobile data and turn it back on. Now try to download or update the app
via Google Play. If that didn’t work, some users have even solved the
Google Play Store error 504 by freeing some space in their android
device by uninstalling unwanted apps or games. If these Android fixes
didn’t work there are more to go in this post for “App” could not be
downloaded due to an error. (504)
Has more to do with the user's device than anything else. You say it just went live. It might have to fall through to all proxies and servers etc. So it might just be a small hiccup while going live on the app store.
I am trying to install my organizational free apps on Tablet. Getting the below error. It was working before but recently I got this issue.I have tried to reset my device but again the same issue.
I know this is a bug from Google server end. But need some help.
What I have tried
Reset / Factory Reset my Device.
Select Google Play Store and select uninstall updates.
Select Google Play Store and cleared cache, cleared data and did force stop. but no luck.
Tried with another email address.
Remove the account, added a new account did sync, but no luck.
Checked the Google bug report, no updates available.
Tried this solution but no luck.
Tried with possible duplicate question, but no luck.
Any help or idea would be highly appreciated.
Did anyone got this error?
It seems, clicking any button in my android application and at the same time Google related error message is occurred.
Google related error messages like,
“The process com.google.process.apps has stopped”
Or
“Google Play Services has stopped”.
I tried in emulator and my mobile, even tried deleting it and adding a new one, still i got the same message.
Please Advice...
This error usually comes up when you are making some changes to the settings of the Android Operating System. You may refer with this article on How To Fix ‘Google Play Services Has Stopped’ Error On Android.
emptying the cache of the system app Google Play Services.
reset the app preferences
add your Google Account Once Again
reinstall Google Play Services
clear the Google Service Framework cache
However, if none of this works, you may want to consider checking this another blog.
I am using Android in app billing for in app purchases.
In rare cases a number of my users are reporting this error:
"Error retrieving information from server. [RPC:S-7:AEC-0]"
This is happening in production and not in testing. And I'm unable to reproduce this locally to debug.
What does this error mean and how to resolve it?
You might want to take a look at This Previous Question
Check if you are using latest version of Google Play.
OR
Following the steps below.
RPC:AEC:0 error is known as CPU/RAM/Device/Identity failure.
Only possible way you can follow to get rid off this error is,
Go to settings >application > Play Store >Clear Data & Clear Cache.
Go to accounts >Google >Remove account.
Reboot device.
Again Settings>Account >Google >Log In.
Refer to this link
OR
Factory Reset is the last working option, if none of the above worked.
I believe that this might have the solution that you are looking for. Since the question mentioned that he/she noticed the issue with a test account, it may be that your customers are not using the latest version of Google play or that they need to clear their cache.
You can also View this Youtube Video titled "How to Fix " Error retrieving information from server [RPC:S-7:AEC-0] "
In my case the problem was that Google suspended the merchant account for the application.
While installing specific app, the error popup is shown with error: "appname" could not be downloaded due to error. (Error retrieving information from server. [RPC:S-2:AEC-2])
I have already tried
1) restarting device
2) clear data from google play services
2) remove google account and sync again
The thing is, every other app is being installed and updated smoothly. I believe that there is something wrong with that specific app (and not with google play. Let me know if i am wrong).
Found the similar question on link with same error code but with no solution.
One of my customers had the same issue.
I sent him this link https://support.google.com/googleplay/troubleshooter/4592924?hl=en&rd=1 and it solved the problem.
So try to:
Restart your phone (it helped in my case)
Check your data connection
Make sure Download Manager is turned on
Check your device's available storage
Clear cache & data
Reinstall Play Store updates
Check for system updates
Also, if old version has been installed(or app with same package name, etc.) - try to remove it.
Let me know, if it helps.
I had the same problem with one of my app being published to prod while an alpha version was not published it.
Restarting the Phone helped.
Clear all data on the google play services and uninstall all updates do app will go back to the factory version.
I was able to download apps after I did this.