I use Google AdMob to show ads on my mobile app and I am not listed in the sellers.json. I think this is the reason why my released mobile App does not show ads. The technical implementation is correct, someone at google mobile sdk confirmed that. They also said I get a no fill error and I should check with Google AdMobs. Then I read up and checked the seller.json file under http://realtimebidding.google.com/sellers.json and my pub id is not in the list.
My Admob, AdSense and Google Ads accounts are set up fine, I have no policy issues and filled out every respective field I could. My app is released since almost one month now in Googles Play Store. No issues there too.
I did already a really time consuming check-writeup of many potential issues which would be to much for this post here, but can be looked up here
I tried many times to speak directly to a Google AdMob contact person, but the contact Email page always shows "Something went wrong" error since many days. Otherwise I see no way to get help apart from the community, which turned out also not very helpful.
Does anyone know what the reason can be not seeing my pub-id in the sellers.json? Where can I check, whom can I contact?
This is my last resort here, many thanks.
I am working on client project. I submitted the android app on play store from my account. It was showing on Play store. Than according to requirement i have to publish the app from client play console account. I removed app from my account and published the same app with different package name. Than it shows app rejected because of some family policy violation. I fixed this and resubmit the app. Now it taking a lot of time in reviewing the app.
I have tried to resubmit the app after editing the policies required by google.
I want to know how much time google will take to republish my app after reviewing it again.
Or How i can connect from google with any #support email.
It usually they review my apps within few hours... but... I feel there's something wrong inside Google and one of many emails I had from their support told me it's because there's a new review process for apps on the Family program. Well I will tell a little bit about my journey may give you some idea why you are having this problem.
We experienced this problem with 2 apps:
First App: I received a message saying that my update was rejected because of the violation on the Family program alleging that it was crashing or giving an error (pretty generic message without any detail at all), I enter in contact on the support form and they send an email asking for me to read the terms and to update my APK number and submit again, I read the terms, I already had complied with everything so I replied saying that, we already comply with everyhting and we tested the APK and OBB installation and game play, all good, please send more details, they replied copying and pasting the same message, I once more insisted and asked for them to explain the problem, they replied asking for update my APK version and submit again, I said this will solve no crashes, please explain what is the problem and the support called Sara highlighted in the message asking to update the APK version, kind of talking with a machine that do not responded what I asked, but I updated my APK version, submitted again and... Worked. Why? For some reason they will not explain, my guess is they just marked my APK as dirty as an attempt to remove apps that the developers don't update, there's no other logical thing I can think off.
Second App: This one I didn't had a happy end as the previous one, I tried the technique of updating the APK version 6 times, none worked, I asked help on the form (many times), they just copy and paste the message about read the Terms, I started to insist for some details, provided them with many proves that my APK+OBB files sent to Google Play are working fine, and asked for any clue about this "problem", like a device model and Android Version that they experienced it (isn't the minimum they suppose to provide us?) but after requesting this many times, for the first time the support guy called Arthur didn't copied and pasted and finally wrote an email, his answer was:
Hi Developer,
Thanks again for contacting the Google Play Team.
As much as I'd like to help, due to policy, I’m not able to provide any more information or a better answer to your question. In our previous email, I made sure to include all the information available to me.
If you have a different question about Google Play policies, please let me know.
Regards,
Arthur
The Google Play Team
It means, he has no information at all about what is the problem, I've trying to solve this for 2 months, our flagship game is threatened of been removed from the store and they can't even explain why, the support team can just copy and paste a generic message without any understanding of our problem and we have no other channel to ask for help.
I'm really disappointed with Google for such poor support for developers.
Hope you can solve your problem updating your APK and submitting again, otherwise you can enter on the same loop as me.
Good luck!
I published my app from some weeks ago and it actived and also have some thousands of user. I also released some versions for it.
But yesterday, I can't search my app on CHPlay from any device.However, I still can find my app on browser in both of phone and laptop and also install it from this link.
I tried to find my app in some category of CHPlay. I still see my app but can't search it.
I also tried to release new version and it uploaded successfully :(
I don't understand why is it and what is causing this. Please tell me know what should I do in this case if you know.
Thanks.
I had updated my apk file and build a new version (upgrading the versionCode and versionName).
The files was successfully uploaded on the apk 2 days back, but still it is not updated :(
Can some one pls help me.
Its still showing "Processing update" as status on the console.
I tried un-publishing the app and re-publishing the same, it made thing even worse.
Now M unable to search my application.
Tried contacting the google guys, but still no progress.
Please help
Found a similar qstn here
My android app is not being updated on the Google Play Store
For a new app you need to have patience. It may take anything from 2 days to a week. There will be reviews and automated policy checks etc happening after which it will be available on store.
By republishing you just restarted the whole process.
Usual process may take maximum one week. Here only you can do is wait till they respond.
The chances are there the app may be rejected for the update, due to some technical reason. Keep on checking the status change. Also create a query to Google.
I need to sort this out because it's a pretty big problem. My users keep sending emails that they can't install the app because an error code: -2. Here's a screenshot I received.
Do you have any advice? Thanks a lot!
UPDATE: Looks like after an app update the problem got solved. Users reporting install now works.
Maybe it's not a real solution but I had the same issue days before. After several days searching in the internet I updated my app in Play Store with some minor changes (nothing that really helps to solve this error I think).
The error simply dissapeared. Maybe is just a Google Play bug. So if you are planning an update just do it and I think it will be solved.