I had updated my apk file and build a new version (upgrading the versionCode and versionName).
The files was successfully uploaded on the apk 2 days back, but still it is not updated :(
Can some one pls help me.
Its still showing "Processing update" as status on the console.
I tried un-publishing the app and re-publishing the same, it made thing even worse.
Now M unable to search my application.
Tried contacting the google guys, but still no progress.
Please help
Found a similar qstn here
My android app is not being updated on the Google Play Store
For a new app you need to have patience. It may take anything from 2 days to a week. There will be reviews and automated policy checks etc happening after which it will be available on store.
By republishing you just restarted the whole process.
Usual process may take maximum one week. Here only you can do is wait till they respond.
The chances are there the app may be rejected for the update, due to some technical reason. Keep on checking the status change. Also create a query to Google.
Related
I have pushed a new version of my app.
On google developer console it is published and all old versions are unpublished but on Google Play Store it is still showing old version. I uploaded the app 2days before so it should have been updated and on developer console, it is showing as updated.
I already clear play store cached and data but still showing old app version don't know why.
I have checked, on all devices showing old versions. does anyone know why this is happening??
I had chat with google support and as per chat they have made some changes to the review process, so it may take more time to review the app thoroughly.
they also said that it usually takes a few hours and up to a few days, depends on different circumstances.
also, they provided the link for refrence
I thought to post it as an answer as if this happens with someone so this would be helpful.
I have also faced this issue. It takes some time to show your app new version on Play Store. They implement it on regional based. So don't worry it will be available in a few hours.
I am working on client project. I submitted the android app on play store from my account. It was showing on Play store. Than according to requirement i have to publish the app from client play console account. I removed app from my account and published the same app with different package name. Than it shows app rejected because of some family policy violation. I fixed this and resubmit the app. Now it taking a lot of time in reviewing the app.
I have tried to resubmit the app after editing the policies required by google.
I want to know how much time google will take to republish my app after reviewing it again.
Or How i can connect from google with any #support email.
It usually they review my apps within few hours... but... I feel there's something wrong inside Google and one of many emails I had from their support told me it's because there's a new review process for apps on the Family program. Well I will tell a little bit about my journey may give you some idea why you are having this problem.
We experienced this problem with 2 apps:
First App: I received a message saying that my update was rejected because of the violation on the Family program alleging that it was crashing or giving an error (pretty generic message without any detail at all), I enter in contact on the support form and they send an email asking for me to read the terms and to update my APK number and submit again, I read the terms, I already had complied with everything so I replied saying that, we already comply with everyhting and we tested the APK and OBB installation and game play, all good, please send more details, they replied copying and pasting the same message, I once more insisted and asked for them to explain the problem, they replied asking for update my APK version and submit again, I said this will solve no crashes, please explain what is the problem and the support called Sara highlighted in the message asking to update the APK version, kind of talking with a machine that do not responded what I asked, but I updated my APK version, submitted again and... Worked. Why? For some reason they will not explain, my guess is they just marked my APK as dirty as an attempt to remove apps that the developers don't update, there's no other logical thing I can think off.
Second App: This one I didn't had a happy end as the previous one, I tried the technique of updating the APK version 6 times, none worked, I asked help on the form (many times), they just copy and paste the message about read the Terms, I started to insist for some details, provided them with many proves that my APK+OBB files sent to Google Play are working fine, and asked for any clue about this "problem", like a device model and Android Version that they experienced it (isn't the minimum they suppose to provide us?) but after requesting this many times, for the first time the support guy called Arthur didn't copied and pasted and finally wrote an email, his answer was:
Hi Developer,
Thanks again for contacting the Google Play Team.
As much as I'd like to help, due to policy, I’m not able to provide any more information or a better answer to your question. In our previous email, I made sure to include all the information available to me.
If you have a different question about Google Play policies, please let me know.
Regards,
Arthur
The Google Play Team
It means, he has no information at all about what is the problem, I've trying to solve this for 2 months, our flagship game is threatened of been removed from the store and they can't even explain why, the support team can just copy and paste a generic message without any understanding of our problem and we have no other channel to ask for help.
I'm really disappointed with Google for such poor support for developers.
Hope you can solve your problem updating your APK and submitting again, otherwise you can enter on the same loop as me.
Good luck!
You are everytime helping me but now I couldnt find a good post speaking about my problem (or solving), so I hope you can help one more time...
Recently I uploaded my app to Google Play , everything is all right but when i upload new upgrades some users can´t update the version because they get an ERROR-24
It´s a free online app , when users uninstall the app and they install it again... then it works perfectly...so I am wondering if there is something I can do to fix it!
Thanks everyone!
it´s this error:
http://appslova.com/wp-content/uploads/2014/02/android-error-24-google-play.png
Don't know if this will help you, but the error in my case was due to the sharedUserId value in the manifest being different in my update. Changing the value back to what it was before allowed the update to complete through Google Play. You must always use the same sharedUserId for all updates of an app once it's in the Play Store.
I am an Android developer. In part of my job I have to upload a new version of our application daily.
The problem is for nearly three to four weeks I get following error at every time when I try to upload in market.
The server could not process your apk. Try again.
After retrying for nearly 20 times the application is uploading. Can any one pls explain what's happening and whether the problem is mine or in android market.... Pls provide me a solution.
Thanks in advance.
Regards,
Sniper
Off topic: Am I the only one who is thinking that uploading a new version each day is an overkill? Are you adding new features each day?
Back on topic: There was a general problem in the market last week.
Have you changed your signing certificate?
I think the probelm was occured due to lots of different applications trying to upload in same time. Try upoading in different time.
If you are following the application upload guidelines properly i.e. managing proper VersionCode and VersionName and app signing with same keystore, than the problem could be at Android Market side.
I have also faced the problem while uploading my app on market i.e. my application is uploaded(update) to the market but the update was not visible till 5 to 7 hours.
Assuming you don't have to change anything in the apk and just hit refresh ~20 times until it works, then this implies the issue is on the server.
If you are trying to send the exact same file twice and it only works once, then the problem is almost guaranteed to be on the server.
BUT
if you change anything about the apk, it could be an issue on your side. If the file name is changed or the version code is changed, then that would most likely be the issue. Even if the apk is rebuilt between a failed upload and a successful upload, then there are other factors involved and it might not be the server.
Did you check for any empty tags in AndroidManifest.xml ? Its worth to check.
On Tuesday, I released my first app to the Android Market. Since then I found a few bugs which I have fixed and uploaded a new version.
In the Developer Console, it still shows the version number as the original (v0.8.0) but the last version uploaded is different (v0.9.0).
If I check the market on my phone, then the update is not even showing.
How long before they show?
Can I check if there are any errors with my upload process? Does a different filename for the apk matter?
Cheers
Summary: It seems to take an hour.
From the developer publishing tool
"Your application has been published. It can take several hours
until it is available throughout Google Play."
After publishing through the Developer Console, if I search through the web interface of the Android Market, I still get the old version for a while. It seems to take maybe an hour for the app to make it through the Developer Console and display the updated version in the marketplace.
It's definitely not instantaneous for me. Perhaps it used to be.
It's instantaneous. Did you click the "Publish" button? It's possible to upload an .apk without actually publishing it (if you click "Save" rather than "Publish").
The update occurs immediately. The question is the cache of your market application :)
A reboot or a forced kill of the market app with a task manager should bring the update to your device...
The market checks your versionCode (stored in the manifest) and not the versionName to determine if there is an update.
May it depend on the populatiry of the app? It can for sure take also a couple of hours to appear and still there might be no notification on a device about the update.