So we just launched a beta closed test, and our account was completely terminated. I believe the reason was a deceptive name.
We filed an appeal, but we're not sure what to do next. We had no idea our name was violating anything, and if this appeal doesn't go through, we have to publish this app. We some big financial backers, and getting the account terminated completely was kind of a shock to all of us.
So, what to do next, if the appeal doesn't go through? Should we make a new account, and republish the app? Should I contact someone and tell them I just need to change the name? We're kind of freaking out here.
Thank you.
Please write an email to googleplay-developer-support#google.com
Ask if they can reactivate your account with changing the name to resolve the issue. Otherwise sure you can pay 25€ to register a new developer account if that is an option for you.
Make sure your developer name (and your apps) are not deceptive, check if your app description matches to their actual features, check if your app and developer names are already used (simply google the names) and if you feel like it it is always a good idea to check copyright and name brands. (Trademark checks)
If you want to do a trademark check it is a good idea to consult a lawyer, however you can do a simple trademark check yourself which is almost always enough for a small android publisher. Go to a trademark research site for your region, for example UK and EU https://trademarks.ipo.gov.uk/ipo-tmtext . I can recommend to search for "text" and "contains any" to get the best results. For example text="adidas" contains-any in clothing will return that it is already registered, therefore you shouldn't call a fashion app "adidas" or a deceptive version like "adi-das" or alike.
Same here in US region. I used a name that's not a trademark or anything. It took them 2 months (which's supposed to be "Up to 7 days") to get back to me saying they won't reactivate my account. I've tried to appeal and reach their customer service (it shows "server error" on online chat and the online help page is a dead end too). You may seek a legal assistance to get their attention.
Related
I've had issue with google play for a while now. When I try to send them our government approved document, NIN (National ID) it keeps rejcting it, even though they asked for a National Identity card.
I've researched and discovered this problem is not unique,
This is what it says anytime I try it;
Your identity could not be verified for the following reasons:
Government Issued Photo ID: The document type you submitted is not supported. Provide a different type of document.
The other official document I have they don't accept it, which is the Voter's card. They ask for;
Passport
National Identity Card
Residence Permit.
This is really eating me up, I started learning how to code and Android Development in 2020, gave up a lot of things for this, now I can't even publish an App, even though I've Apps sitting waiting to be publish.
My Question; Have you experienced this before? And How did you fix it?
Keep in mind the documents I'm submitting are Nigerians', because I'm Nigerian.
I'll forever appreciate any help, recommendation or Idea.
Thanks in Advance for your understanding and assistance.
I have created an Android app after months of hard work and when it came to publishing, Google straight away rejected it.
Google says i am using a sensitive permission PROCESS_OUTGOING_CALLS. To use this permission either my app shall be a default call handler or my core feature shall fall under the exceptions they have provided. If my core feature doesn't fall under those exceptions which it actually doesn't, then i must report a new use case. I reported new use case properly and waited for two weeks NO RESPONSE. I tried publishing my app again as exception "device automation". It got rejected again saying my app doesn't fall under this exception.
Basically what my app does is, base on phone number to which call is being made, it shows some personalize data on an overlay screen over dialer. ( Cannot tell you the complete details, i am really sorry for that). No it is not a caller id or spam detection either.
I went through Google document over and over to see if i missed something.
https://support.google.com/googleplay/android-developer/answer/9214102?hl=en
I couldn't find any.
My time and money has been invested in this and i can't start showing it to people.
If someone came across same issue and able to resolve it please help.
And if more details required please comment i will provide.
I've encountered the similar problem with Google a while ago but with this sensitive permission.
From my experience - the chances that the use case you submitted will be approved is near zero.
There are two things you can do in this case:
either extend your app to fall under one the exception cases.
or go the path I went - change your app main purpose to be the default dialer and your current main feature would be just a minor perk. (make it extendable to add more minor features in future)
This is the easiest way to publish your app. Well frankly I see it as the only solution possible - Google is known for its strict "You are banned and I'm not gonna change my decision" policy. Youtube and Play Store have tens of thousands ban stories non of which is ended in a user beneficial way.
Hope it helps.
I understand Admob is getting an overhaul, but I don't see why I can't sign up for an Admob account.
I am using my Gmail account, but when I go to https://apps.admob.com/admob/ a red bar at the top of the page shows up saying "An error has occurred. Refresh the page and try again".
I don't even have Adblock downloaded, as I know that helped some people. Also, my secondary Gmail account seems to be able to proceed on from the first step. I really think I should be using the same Gmail account that is also used for my Android developers account.
I have contacted support and they say simply open an incognito window (and I have done so), and I made sure some of the network certificates are cleared, and that my extensions were disabled.
Any insight would be appreciated. The account will be 18 in less than a month if that helps at all, and I also was about to go through the Adsense process (I don't think I actually sent my application).
An ad blocker can cause this as well. Disable ad blocker and try again.
In your adsense account go to access and authorization section and click on AdMob account and select current account as preferred account.
This may not have been the best place to ask this question but I have seen similar.
Basically, there have been some big revisions to the Admob service, so if you happened to have submitted an application with Adsense, your account may get the error I described above. The best advice I can give is just to contact the Help Center!
Today I managed to make the Google Play Services Sample OAuth Android program work.
I granted myself Scope to 'View basic information about your account' and retrieve my name.
Question is, how do I remove this now that it has been granted. I know I can invalidate the token through code but was wondering how do it within my google account.
From https://www.google.com/settings/security
Then taking 'View Account Permissions'
I expected to see and entry for MyOauthTwo but unfortunately not.
Am I looking in the correct place? If not then where should I be looking.
I have two accounts on my phone one I gave access to and one I cancelled out of. The one still has access currently so I expected it to be present.
Any help as usual would be appreciated.
Regards,
Jim
Try going to https://cloud.google.com/console/project, APIs & auth, Consent Screen, and change the Product Name to something recognizable.
The default name is easily missed if you have a large list of account permissions.
You're looking in the right place. I had a similar problem and found I had to log in to https://www.google.com/settings/security from each account separately.
I'm seeing this message
This rating option has been disabled
by the Android Market team
next to the "All" rating option for my app. This is showing up for my apps that need Internet access to serve up adMob ads. I am not allowed to select the All option. My app is suitable for little kids, and the ads don't show up on the main game screen. Does anyone know of a way to get around this?
Are you sure you don't have location enabled?
I have an app that just requires Internet, and I can select "all", but another app with internet + coarse location cannot be rated "all", with the same "error" message.
Should a child not be able to know where they are?
You can contact the support team at Google if you feel your app has been rated improperly. Per the article mentioned above:
Mis-rated Apps
Please note that users can notify us if they believe an app is
incorrectly rated. If we agree that the flagged app is incorrectly
rated, we will re-rate it per our guidelines. Repeat offenders may be
subject to further action, up to and including account termination.
Just go to the following link to send an email to their team:
http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing