I have a problem which is quite similar to this post:
Google Play Private Channel "Restrict Distribution" option missing. Both the question and the answers in that post did not help me out.
The option to restrict the distribution is also missing for me. I've made myself a checklist of the things I did and I can not figure it out why it is still not showing up. I made sure that the following things were done:
The company has a Google Apps for Business with a verified domain.
The Google Play Developer Console service is turned on and available for everyone.
"Allow users to update Google Play Private Channel" and "Allow users to access Google Play Private Channel" are both checked.
The developer account (Which is an #gmail.com account) has been invited as a user to the Google Apps domain of the company.
Just to be sure I also added someone from the domain as a user to the developer account.
The developer account has all the rights he needs on the Google Apps and the user in the developer account has all the rights he needs.
Waited for more than 24 hours, as things could take up that amount of time to get taken care off.
It doesn't matter if I upload an APK to the Google Developer Console with the developer account or with the user from the domain. The option to restrict the distribution is not visible on either of them.
If some one could help me out with this problem, then I would really appreciate it. Just mention it if I need to clarify some stuff a bit better. I'll edit my post then.
Got my answer after contacting the Google Play Developer Support (Got their response faster than I expected). It seems that the primary e-mail of the developer account must be in the same domain as the Google Apps.
A quote from the response that I got from the Google Play Developer Support:
In order for the option to be available to restrict distribution to your domain, the primary email of the developer account must be part of that domain.
So adding a domain user as a user to the developer account will not work.
You might ask yourself the question "But how do I change my primary e-mail?". The answer to that question is that you can't. You need to make a new developer account, transfer your apps from the old one to the new one and after that (Although it is optional) request a cancellation and refund of the old account. More information about this can be found here: https://support.google.com/googleplay/android-developer/answer/139626?hl=en
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I signed up for Google Play console yesterday and paid US$25. It asked for authentication documents. I entered the photo of my official ID card and my address. Here's a response today:
Reason for failure: You submitted a document associated with individual accounts, but you are using an organizational account. Please submit one of the documents we accept for organizations or contact customer support to change your account type.
I looked at the account details page. my account is personal. What do I do now?
I'm afraid to repost because nothing has changed. My photos or other official documents are ready, but I couldn't find phone support like Apple on Google.
At first I was waiting for Google to accept this situation.
From Google Play Console, click on the (?) icon in the upper right corner.
Then click on Contact Us and tell them about your situation.
Note: Always use your passport as an identification document. Google does not recognize most countries' personal IDs.
And don't worry. This happened with one of my clients recently and was resolved in one month.
In order to enable In app purchase in my previously published app by uploading new apk, I'm trying to enable to merchant account for my developer account as informed by Google documentation on the same.
When 'Set up a merchant account' is clicked, the android-walk loading comes up for few seconds, followed by spinning ball & then the error.
Screen grabs :
Step : 1
Step : 2
P.S I strongly believe this is a right place to post this question. As there's tons of Google Play related questions here & there is no separate channel to ask developer console related questions in StackExchange. So if you can't answer this, please don't discourage others from doing so as this would be beneficial to many. Thank you.
Make sure the account you are trying to signup has been enabled for 'Google Payments' in case of Google apps account.
It is available at , Apps > additional google services.
This question has already been asked a lot of times but no complete/detailed answer has been provided so far.
I'm not sure if this is the right place for this question. I need to configure the Google Developer Console (and Google Wallet as well) in order to sell apps in Play Store. As you probably know Google has a list and not all countries are easily allowed to sell applications. However, there is one workaround using Payoneer and Google Wallet in order to get money from the apps sold. Basically you need to obtain an account in Payoneer and apply for "US Payment Services", doing this you will get a banck account in the US, after that you will need to create a Google Wallet Merchant Account and here is the problem:If your country is not listed in Google as an allowed location you will need to change the configuration in Google Wallet to an US address (you can get one in usbox.com for instance) and after that you will be able to create the Merchant account. The problem is that sells in Play Stores fail even if these steps were completed. I think that the problem is that I cannot verify my identity because I don't have an SSN or ITIN number.
Does anyone have more experience about this or know the required steps and configuration for Non-US Residents?
There is no general answer because if you are not a US resident, it still depends on your country. Depending on your country, you may get paid through wire transfer:
https://support.google.com/googleplay/android-developer/answer/2700656?hl=en
This applies to many but not all non US residents.
The general process is described here:
https://support.google.com/googleplay/android-developer/answer/173779?hl=en
We have an app that exists in the Google Play store that was created by a developer who is no longer at our company. We own the app and want to remove it, but we don't know what Google account the developer used to publish the app to the store.
Is there any way we can find out what account the app is associated with? If we try to log in under Google accounts we think it might be, Google wants to charge us $25 per guess.
If we can't find the account, is there a way to have Google remove the app for us if we can provide sufficient evidence that it's ours?
If the developer is unavailable or uncooperative, and you can prove that this app includes your intellectual property, you can file a DMCA request with Google, asking them to remove it from the GP store. Read the warnings on the page carefully:
http://support.google.com/bin/request.py?&product=androidmarket&contact_type=lr_dmca
You can't pull down the application from Google Play if you don't have the access to the account which is used to upload that application. If you are lucky and the developer who uploaded the app typed his mail as contact developer mail in application in Google Play, maybe in this way trying to send a mail you can find the account which is used to upload the app, but you can't trust that, because most of the developers and companies have different mails for communicating with the customers and it depends on that.
But if you contact to Google and explain them everything and as I told above if you are lucky you can convince them to delete the app from Google Play. Or the best situation in my opinion is to contact the developer who upload the application and ask him to remove it.
Good luck!
Pretty rough situation. I'm not going to advice you to use a corporate google account in the future, but I think the easiest way is to speak with the developer in person. Then explain to him that there are several clauses in his former contract with you, which concern the intellectual property obligations, signed by him.
If you don't have any, or if he was hired on a freelancer contract, with no mentioning of the above, then you'll have the real deal in the court when he sues you for "his" intellectual property (being th application), uploaded by him on the Play Store.
Of course, this is the worse case scenario, but you should consider it.
If you have nothing left, you can contact Google, as Android-Developer above me suggested, but you risk a denial.
It is a really complicated case and I would like to see the result of it, when you settle the things out.
To be clear, I am an Android Developer - and sold one of my apps (i have 5 in my account) to a business contact of mine. I want to transfer that ONE app from my developer account to his developer account.
It seems Android clearly defines how you transfer apps from an old account, to a new account (but both of those accounts are owned by you - and in this case the old account is closed down)
How do i transfer this one app i sold, with out affecting either account, or without hurting/losing the apps ratings/reviews/rank etc?
There is no official way to do this that I know of. As you mentioned, there is a support page that suggests that Google has this capability. I would recommend that you contact the Android Market support team and ask them directly, clearly explaining your situation. That page says:
Contact us from both the original email address and the new email address requesting to transfer applications. We require emails from both accounts so that we can confirm ownership.
So I think it's not so much about owning both accounts as much as proving that this isn't a fraudulent transaction. If you explain the situation and have both yourself and the contact you sold the app to email them, that would confirm that both parties have consented.
I'm not sure if the Android Market support team will actually do it, but it's worth a shot.
I don't have an answer to your question, but hope you realize that you can't change the apk signing key for signing the app. If you do, users can't update and you have to release the app with a new package name.
Verify you have everything ready in checklist:
https://support.google.com/googleplay/android-developer/checklist/3294213
Ask to transfer your app to target Google Play account e-mail:
https://support.google.com/googleplay/android-developer/contact/appt
Always remember to get original signing key for the app from developer. If he's using one singing key for all of his apps, it's his fault.