While installing specific app, the error popup is shown with error: "appname" could not be downloaded due to error. (Error retrieving information from server. [RPC:S-2:AEC-2])
I have already tried
1) restarting device
2) clear data from google play services
2) remove google account and sync again
The thing is, every other app is being installed and updated smoothly. I believe that there is something wrong with that specific app (and not with google play. Let me know if i am wrong).
Found the similar question on link with same error code but with no solution.
One of my customers had the same issue.
I sent him this link https://support.google.com/googleplay/troubleshooter/4592924?hl=en&rd=1 and it solved the problem.
So try to:
Restart your phone (it helped in my case)
Check your data connection
Make sure Download Manager is turned on
Check your device's available storage
Clear cache & data
Reinstall Play Store updates
Check for system updates
Also, if old version has been installed(or app with same package name, etc.) - try to remove it.
Let me know, if it helps.
I had the same problem with one of my app being published to prod while an alpha version was not published it.
Restarting the Phone helped.
Clear all data on the google play services and uninstall all updates do app will go back to the factory version.
I was able to download apps after I did this.
I implement in app billing v3 and its work fine for android test product_id. But when i create my own product_id in my developer account. Than upload my sigend apk as a draft and install signed apk on device and try to run the app, but I continually get "Error while retrieving information from the server. [RPC:S-7:AEC-0]". This problem remains same even after 2 days.
Can anyone have a solution for this?
Try like this, Even i faced the same previously
First method
Following the steps below.
RPC:AEC:0 error is known as CPU/RAM/Device/Identity failure.
Only possible way you can follow to get rid off this error is,
Go to settings >application > Play Store >Clear Data & Clear Cache.
Go to accounts >Google >Remove account.
Reboot device.
Again Settings>Account >Google >Log In.
if it fails,
On a computer (not tablet or phone) sign into your Google Wallet, click Payment Methods then edit to edit info.
I made my test account to be synced in my device and ready to test the app.
While I am about to purchase the product in my app the google play prompts me to continue after entering credit card details.
After entering details of the card in the device it is showing error as
Error while retrieving information from the server [RPC:s-7:AEC-0]
I am using Google play version 3.10.9
And i already tried to uninstall the update of google play removing my account and rebooting device but no use found the same error again and again could any one help me out of this
Check if you are using latest version of Google Play.
OR
Following the steps below.
RPC:AEC:0 error is known as CPU/RAM/Device/Identity failure.
Only possible way you can follow to get rid off this error is,
Go to settings >application > Play Store >Clear Data & Clear Cache.
Go to accounts >Google >Remove account.
Reboot device.
Again Settings>Account >Google >Log In.
Refer to this link
OR
Factory Reset is the last working option, if none of the above worked.
I had that problem too...turns out my credit card info on file needed updated to my new expiration date.
These instructions came from troubleshooting on my phone.
On a computer (not tablet or phone) sign into your Google Wallet, click Payment Methods then edit to edit info. Hope it works for you too!
This worked for me when I encountered the same issue on my KitKat.
Remove your account from the device (Settings > Accounts > Google > Remove Account)
Remove the following data:
Settings> Applications > All> Downloads > delete data.
Settings> Applications > All> Play Store> delete data.
Settings> Apps > All> Google Services Framework (or if they have it in English: Google Service Framework) > delete data.
Log in again and it was fixed for me.
I got similar error while using in-app-purchase in android. My mistake is I used wrong purchase id while instantiating the purchases.
public static final String PRODUCT_ID_ASTRO_Match = "android.test.product";//wrong id not in play store dev console
Replaced it with:
public static final String PRODUCT_ID_ASTRO_Match = "android.test.purchased";
and it worked.
on the BlueStacks emulator worked for me the following solution
Go to ”Settings” -> “Applications” -> “Manage Applications” and select “All”
Go to “Google Play Services Framework” and select “Clear Data” & “Clear Cache” to remove all the data.
Go to “Google Play Store” and Select “Clear Data” & “Clear Cache” to remove all the data regarding Google Play Store.
Go to “Settings” -> “Accounts” -> “Google” -> Select “Your Account”
Go to “Menu” and Select “Remove Account”.
Now “Restart” your mobile device.
Go to “Menu” and “Add Your Account”.
and try to perform update or download.
I had the same issue - it sorted itself out in ~3 hours after I uploaded the app to the Play console. According to Google:
Warning: It may take up to 2-3 hours after uploading the APK for
Google Play to recognize your updated APK version. If you try to test
your application before your uploaded APK is recognized by Google
Play, your application will receive a ‘purchase cancelled’ response
with an error message “This version of the application is not enabled
for In-app Billing.
While the message is not the same, I suspect the root cause to be the same.
Call to your bank and ask them to activate your card to internet-use. Thats what helped me.
Check that the application on the test device and Google Play developer console really match.
I might have a bit of a special case but it might help someone: First, I had uploaded a package to Google Play that I had created with an ant build script. Second, on the test device, I debugged the same application (or so I thought). I got the "Error while retrieving information from server. [RPC:S-7:AEC-0]", and logcat displayed:
Class not found when unmarshalling: com.google.android.finsky.billing.lightpurchase.PurchaseParams, e: java.lang.ClassNotFoundException: com.google.android.finsky.billing.lightpurchase.PurchaseParams
The problem was that in the ant script, I have aapt command for modifying the package name. However, Eclipse does not run that command, so there was a package name mismatch between the applications in Google Play and the test device.
The same problem Error while retrieving information from server. [RPC:S-5:AEC-0] was resolved after these steps:
Change password of your Google account via web.
Wait for a Sign-in error notification on your device.
Type new password and problem should disappeared.
Actually, this helps me.
This error coud be also due to your google account already having Google Wallet/Google Checkout account linked. The existing account cannot be used for example it is a merchant account. Took me 20 minutes to figure out. Add new Google Account to your device, restart. While in Google Play switch to your new account. Buy your app/book/movie.
As a last resort, if all other suggestions fail, then backup all your data and do a factory reset.
If you are in a country such as Argentina, you should call your bank and verify that your card is authorized for international purchases. Certain credit cards in that country (such as pre-paid credit cards) are ONLY authorized for domestic purchases and purchases in bordering countries. They DO work online, but the purchase must be from a bordering country. What this means is that you may get this message because your card is valid but denied. I know, because this has happened to me today. Hopefully this helps someone else understand what their system is telling them.
As I never had a paid app in my google account I don't think its related
to credit cards nor to cache clear in google services.
the trick that worked for me :
change the Android date back and forth once (manually).
re-sync my google account (manually).
go to Play app and download . all worked just fine this time.
I did notice a 2-3 hours idle will also fix it by itself.
I just signed up with Market and uploaded my app. On the next screen, it is asking me to upload assets. After i choose screen shots for the app and hit upload, it gives me an error saying "Unable to parse response. If you have a browser extension or add-on installedwhich changes the JSON response, please disable and refresh this page."
I tried using Firefox, Chrome and IE but i am getting the same error.
On the Home page, it says
"Your Registration to Google Play is still being processed.
You can upload applications to Google Play but you cannot publish until your registration is completed.".
I guess this error has something to do with my registration as it is still in the pending stage. I dont know what do they want me to do in order to complete the registration.
If someone has faced this problem and was able to fix it, your help will be highly appreciated.
Apparently the error is gone today. I sent them couple of emails and they replied back saying they have approved my registration. I guess its not them but it got fixed as the payment cleared from the credit card. If you have this issue, send them an email or wait till the charge is cleared off in the credit card.
The app is being displayed in the Android Market, but I just tried downloading it and got a server error. Here is how it looks on my Android Developers Account...
The advertise link is missing and I can't download it from the market on my phone because I get "server error". Here is the app...
https://market.android.com/details?id=com.joeb.apps.beer.counter
The link is not available for paid applications. In my experience the Advertise Here only shows for free apps. You could just go to http://www.admob.com/ and set up any advertisement through there.
And if you set up your developer account with example#gmail.com and then tried to download the app under the same email address, then you are supposed to get an error. If you got a "Server Error", though it would rarely mean there's something wrong with the app and rather mean something with the phone or the gmail association on the Market. What I'm saying is that I'm sure others will still be able to download it.