In-app subscriptions remain "purchased" after cancellation - android

I know it has been asked a few times here but still there's no answer explaining why it happens:
Buy the subscription. (subscription is added in my beta draft of the app in the developer console)
Cancel it in my phone's google play account
Query the inventory and get:
{
"packageName":"",
"productId":,
"purchaseState":0,
"autoRenewing":true
}
Obviously the purchase state should be 1 (Cancelled). I tried querying after 12 hours - still same. Am I missing something?

Might be this reason..
From Developer Docs -Subscription Cancellation
When the user cancels a subscription, Google Play does not offer a
refund for the current billing cycle. Instead, it allows the user to
have access to the canceled subscription until the end of the current
billing cycle, at which time it terminates the subscription.

Related

Test subscription is revoked by GooglePlay

I'm working on a subscription renewal feature, in test mode, with testing payment methods. Problem is that we receive cancelation subscription webhook, GooglePlay makes subscription revoke. ​​
From params:
​"cancelReason": "1"
Status code from the docs,
Subscription was canceled by the system, for example, because of a
billing problem.
Also from the docs
Revoking a subscription instantly removes access to the subscription
and is usually done when you or Google suspects fraud.
Usually, it sends cancelation webhook immediately after renewal, even when it was successful, so there are cases when I got two e-mails, about renewal success and cancelation. In my case renewal called after 5 minutes (doc)
Have someone idea, what could be the reason? Is it some "Google anti-fraud system". Because for testing purpose we have short subscription period but the big price. But probably anti-fraud should not be executed when we do testing, with testing payment methods, when there is no real transaction.
The problem was, that we didn't acknowledge new subscriptions.
From the docs:
If you use the Google Play Billing Library version 2.0 or newer, you
must acknowledge all purchases within three days. Failure to properly
acknowledge purchases results in those purchases being refunded.
Regarding subscriptions:
For subscriptions, you must acknowledge any purchase that contains a
new purchase token. This means that all initial purchases, plan
changes, and re-signups need to be acknowledged, but you do not need
to acknowledge subsequent renewals.
Test acknowledging purchase with license testers:
For purchases made by license testers, the acknowledgment window is
shorter. Instead of three days, purchases are refunded and revoked if
they are not acknowledged within five minutes.
UPDATE
changes in documentation
You should also verify that purchases are properly acknowledged as
described in processing purchases. For purchases from license testers, a > purchase will be refunded after 3 minutes if your app does not
acknowledge the purchase and you will receive an email about the
cancellation. You can also check the Orders tab in the Google Play
Console to see if an order was refunded after 3 minutes.

Android In-App Subscription PurchaseState is always 0

In my android app using in-app subscription monthly plan. I have purchased a subscription product with test account. After one hour I cancelled it manually from my phone.
After I query using inventory.getPurchase(monthlyplan), I always get purchase state is 0.
I waited more than one day; still getting response of purchase state is 0. Can any one help me on this?
You may want to check this document - Subscription Cancellation:
Users can view the status of all of their subscriptions and cancel them if necessary from the My Apps screen in the Play Store app. Currently, the In-app Billing API does not provide support for programatically canceling subscriptions from inside the purchasing app.
When the user cancels a subscription, Google Play does not offer a refund for the current billing cycle. Instead, it allows the user to have access to the canceled subscription until the end of the current billing cycle, at which time it terminates the subscription. For example, if a user purchases a monthly subscription and cancels it on the 15th day of the cycle, Google Play will consider the subscription valid until the end of the 30th day (or other day, depending on the month).
Important: In all cases, you must continue to offer the content that your subscribers have purchased through their subscriptions, as long any user is able to access it. That is, you must not remove any content while any user still has an active subscription to it, even if that subscription will terminate at the end of the current billing cycle. Alternatively, you can use the refund and revoke API to revoke each subscriber's subscription (one by one) and refund their subscription payments. Removing content that any subscriber is entitled to access will result in penalties. Please see the policies document for more information.
There are some good insights regarding the following (also found in the same document):
App uninstallation
Refunding and revoking subscriptions
Here is a related SO question that also talk about cancelling subscription in-app.

Refund to In App Purchase on Android

I have an in app purchase that unlocks part of the app for a year. Its setup as Annual Subscription.
Temporarily running a promotion unlocking premium as one-time purchase.
One of the users emailed me and wanted to take advantage of the promotion. So I'm thinking Cancel / Refund his Subscription, and ask him to purchase again as one-time purchase.
My question is what happens after I cancel / refund his subscription order, does IAB still consider it a valid purchase or not ?
What happens when you queryInventory, is it no longer returned as his purchase or is it stilled returned and I have to handle the status somewhere in code?
You have to do it in your Google Wallet Merchant. Read this Google Documentation:
Once an order is refunded - on a non-rooted device - the order will be invalid if queried. IAB considers it as a purchaseState==2 (2 is refunded according to Table 4 in here). Note that the developer will be in charge to handle refunded items. Read this question.

Is this a bug with Google's In-App Billing Service?

I am implementing an in-app subscription in an Android app. In the developer console I have a subscription item with a 7 day free trial. While debugging, I purchased this subscription. A couple days later, before the 7 day trial is over, I cancelled the subscription from the Play Store | My Apps | Subscriptions.
Many days later, long after the 7 day trial period, in my code when I get the owned subscriptions (with inAppBillingService.getPurchases()) it still says I own the subscription. Since I cancelled it during the trial, I am not billed for it, but also, I no longer own that subscription. As far as I can tell, this is a bug with Google's In-App Billing Service. Any one know how this bug can be reported to Google so it can be fixed? As it is right now, customers can purchase my subscription and then cancel it during the trial period. They then get to keep using the subscription because Google says they own it. This is a MAJOR BUG.
I went ahead and tested this in my app. Using the sample app, I call the method launchSubscriptionPurchaseFlow() from the IabHelper class to start the subscription purchase. After the user confirms it, I get the purchase validated and handle the UI update on OnIabPurchaseFinishedListener.
I also check every time on my activity's onCreate() method if the user has the purchased items and subscriptions. This is done with the method queryInventoryAsync() of the same class. In my case, after canceling the subscription and waiting a few hours after the 7 days trial period elapsed, the user no longer had the subscription. You can test this by checking in the Purchase object if myPurchase.getPurchaseState() != 0. Possible purchase state values are listed in the documentation.
Finally, note that the cancellation will not be propagated immediately so it might take more than 7 days for that to go through. And it will take at least 7 days regardless of when the user cancels it. According to the documentation:
When the user cancels a subscription, Google Play does not offer a
refund for the current billing cycle. Instead, it allows the user to
have access to the cancelled subscription until the end of the current
billing cycle, at which time it terminates the subscription. For
example, if a user purchases a monthly subscription and cancels it on
the 15th day of the cycle, Google Play will consider the subscription
valid until the end of the 30th day (or other day, depending on the
month).
Hope that helps.
Now that a month has passed, I have more info.
Clearly what I was seeing in October IS A BUG in Google's code.
With absolutely NO change to my code, everything works as it should in the code deployed from the play store. This was true for alpha, beta and production.
It did not work as expected for code installed on the device from Eclipse - hence the Google BUG.

Android Subscription cancellation -> How to be informed and how to test?

I've created a monthly subscription (7 days trial included) on Google Play.
I just bought
it and the callback via onPurchaseStateChange worked perfect. But afterwards i cancelled
the subscription purchase.
I still (after 10 hours) get the info that the subscription is purchased not canceled.
Will it be canceled after the trial period?
Or how will this info be transfered?
And how can i test the cancellation behavior?
Thanks for response in advance.
Regards,
Jochen
Yeah, it's kind of confusing. Here is the documentation that explains why it happens:
When the user cancels a subscription, Google Play does not offer a
refund for the current billing cycle. Instead, it allows the user to
have access to the cancelled subscription until the end of the current
billing cycle, at which time it terminates the subscription. For
example, if a user purchases a monthly subscription and cancels it on
the 15th day of the cycle, Google Play will consider the subscription
valid until the end of the 30th day (or other day, depending on the
month).
So, even if you cancel the subscription, it's still valid until the end of the current cycle.
Will it be canceled after the trial period?
No, if it was canceled by user when trial period ends.
Or how will this info be transfered?
When your subscription expires(or canceled) you will not get any information about it in Inventory. So the size of inventory will be zero and thus you can determine that subscription(any or all) was canceled.
And how can i test the cancellation behavior?
Create a test SKU, set the price to 1 USD, and test it. There is no other way, and it's worth it. Rather then spending hours on searching for no results.

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