White Blank Screen after Splash Page - PhoneGap Application - android

I have made an application based on PhoneGap and it works fine on my mobiles I have tried on many like Samsung A5, Huawei, Galaxy S4, Sony Xperia and many and it works fine, whereas my client says it always shows a white screen he tested on Galaxy S5, 6 and 7. I am not sure why it is so, he has sent me a video too here is the link.
Can anyone help please?

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